Shipping Policy

Thank you for shopping with us! We carefully pack every order to make sure your items arrive safely and in good condition.

Order Processing

Orders are usually processed and dispatched within 1–3 working days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, sales, or holidays, processing times may be slightly longer. We will always do our best to dispatch your order as quickly as possible.

Shipping & Delivery

We offer shipping within the United Kingdom and internationally.

Estimated delivery times after dispatch are:

• United Kingdom: 2–5 working days

• Europe: 5–15 working days

• United States & Canada: 7–20 working days

• Australia & New Zealand: 10–25 working days

• Other international destinations: 10–30 working days

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to postal services, customs, public holidays, adverse weather, or other circumstances outside our control.

Tracking

Tracking information will be provided where a tracked shipping service is used.

For untracked shipping services, tracking information may not be available.

International Orders

International customers may be required to pay customs duties, import taxes, VAT, or other fees charged by their country's customs authorities.

These charges are the responsibility of the customer and are not included in the product or shipping price unless specifically stated at checkout.

Customs processing may also cause additional delivery delays.

Incorrect Delivery Address

Please make sure that your delivery address is correct before completing your order.

If you notice that your address is incorrect, please contact us as soon as possible before your order is dispatched. We will do our best to help, but we may not be able to change the address once the order has been shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will be happy to assist.

Before contacting us, please check:

• That your delivery address is correct.

• Your tracking information, if available.

• Whether the parcel has been left with a neighbour or in a safe place.

• Whether your local delivery service has attempted delivery or is holding the parcel for collection.

If your parcel is marked as delivered but you cannot locate it, please contact us so we can help you with the next steps.

Damaged Orders

We take care when packing your order. However, if your item arrives damaged, please contact us as soon as possible and provide photographs of the damaged item and packaging.

We will review the issue and work with you to find an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact us through our website. We are always happy to help.

Thank you for choosing our store and supporting our small business!